You may return most new, unopened items within 30 days of delivery for a refund less the shipping cost. Should the return be a result of our error, you received an incorrect or defective item etc, TLM Solutions will credit the return shipping cost. There are no Return of Goods terms for Special Order items, licenced TLM Attendance Manager software and/or customised versions of Attendance Manager software.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.